At the main screen, press .
The New Window appears:
Note: The blue fields indicate Required entries.
Complete the fields and enter text into the text box.
|Creator||Login Id of the person entering the request.|
|Description||Description of the request of up to 60 characters (becomes the title).|
|Status||Current status of request. When you enter a request, SBN sets the status to new.|
|Requested By||Open text field of up to 40 characters to list name(s) of person entering request.|
|Company||Select company number from menu.|
Select the type of request.
|Priority||Determined by the nature of the request. The range is from 1 to 9, with 1 being the highest and 9 being the lowest.|
|Category||Select the module or system affected by the request.|
|Email Address (Group)||
Email address for response or Group name.
|Program||SBN Program number affected by the request.|
|Release||Release number currently used on the system being reported.|
|Server||Name of the server used for the issue being reported.|
|CPU||Designation of computer used for the issue being reported.|
|Module||Section of SBN affected by the request.|
|Accepted||Checkmark indicates the SR has been accepted by the customer. (In New Mode, the checkmark is unavailable).|
|Confidential||Checkmark restricts viewing of SR to the USER who entered the request.|